Medium severity · published Jul 15, 2024
CVE-2024-6540
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets…
5.3
CVSS
0.4%
EPSS
No
On KEV
Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
CVSS vector
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
High
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.4% · higher than 32% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
8.0.0 before 2024.5.2 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2024-6540
CVE.org
https://www.cve.org/CVERecord?id=CVE-2024-6540
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2024-07/
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