Critical severity · published Jan 15, 2025
CVE-2024-57726
SimpleHelp Missing Authorization Vulnerability
RansomwareIn wildKEV
9.9
CVSS
66.4%
EPSS
Yes
On KEV
Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
High
Availability
High
Scope
Changed
Exploitation
Is it being used?
Exploit prediction (EPSS)66.4% · higher than 99% of CVEs
Exploited in the wildYes
CISA KEVListed Apr 24, 2026
Federal remediation dueMay 8, 2026
Ransomware campaign useKnown
Affected products
Which versions
SI
Simplehelp · Simple-help
before 5.5.8 · source: NVD, KEV
In the news
VulnerabilityHigh
CISA Adds Four Known Exploited Vulnerabilities to Catalog
CISA has added four new vulnerabilities to its Known Exploited Vulnerabilities (KEV) Catalog , based on evidence of active exploitation. CVE-2024-7399  Samsung MagicINFO 9 Server Path Traversal Vulnerability CVE-2024-57726  SimpleHelp Missing Authorization Vulnerability CVE-2024-57728  SimpleHelp Path Traversal Vulnerability CVE-2025-29635  D-Link DIR-823X Command Injection Vulnerability  These types of vulnerabilities are frequent attack vectors for malicious cyber actors and pose significant risks to the federal enterprise.  Binding Operational Directive (BOD) 22-01: Reducing the Significant Risk of Known Exploited Vulnerabilities  established the KEV Catalog as a living list of known Common Vulnerabilities and Exposures (CVEs) that carry significant risk to the federal enterprise. BOD 22-01 requires Federal Civilian Executive Branch (FCEB) agencies to remediate identified vulnerabilities by the due date to protect FCEB networks against active threats. See the  BOD 22-01 Fact Sheet  for more information.  Although BOD 22-01 only applies to FCEB agencies, CISA strongly urges all organizations to reduce their exposure to cyberattacks by prioritizing timely remediation of  KEV Catalog vulnerabilities  as part of their vulnerability management practice. CISA will continue to add vulnerabilities to the catalog that meet the  specified cr...
Apr 24, 2026·CISA Advisories
VulnerabilityHigh
[CISA KEV] CVE-2024-57726: SimpleHelp SimpleHelp - SimpleHelp Missing Authorization Vulnerability
SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
SISimpleHelpCVE-2024-57726
Apr 24, 2026·CISA KEV
Affected product
SI
Simplehelp
Simple-help
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