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Medium severity · published Jan 29, 2024
CVE-2024-23792
When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user
6.5
CVSS
0.3%
EPSS
No
On KEV
Description
When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
None
Integrity
High
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.3% · higher than 28% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
7.0.0 before 7.0.49; 8.0.0 before 2024.1.1 · source: NVD
Affected product
OT
Otrs
Otrs
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2024-23792
CVE.org
https://www.cve.org/CVERecord?id=CVE-2024-23792
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2024-03/
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