High severity · published Feb 13, 2025
CVE-2024-13606
JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
7.5
CVSS
0.4%
EPSS
No
On KEV
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.4% · higher than 37% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
JH
JS Help Desk – AI-Powered Support & Ticketing System · rabilal
through 2.8.8 · source: vendor
JH
JS Help Desk · Wiselyhub
before 2.8.9 · source: NVD
Affected product
JH
JS Help Desk – AI-Powered Support & Ticketing System
rabilal
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2024-13606
CVE.org
https://www.cve.org/CVERecord?id=CVE-2024-13606
Product
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/includes/classes/uploads.php
Third Party Advisory
https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2?source=cve
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