Medium severity · published Oct 16, 2023
CVE-2023-5421
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs …
5.5
CVSS
0.4%
EPSS
No
On KEV
Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
High
User interaction
None
Confidentiality
Low
Integrity
Low
Availability
None
Scope
Changed
Exploitation
Is it being used?
Exploit prediction (EPSS)0.4% · higher than 39% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
6.0.0 through 6.0.34; 7.0.0 before 7.0.47; 8.0.0 before 8.0.37 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2023-5421
CVE.org
https://www.cve.org/CVERecord?id=CVE-2023-5421
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2023-09/
More from Otrs
9.8
CVE-2024-23790
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes
9.8
CVE-2022-4427
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1…
9.1
CVE-2026-48188
SQL Injection via MySQL Quote Method
9.1
CVE-2023-5422
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS based communication
8.8
CVE-2023-38060
Improper Input Validation vulnerability in the ContentType parameter for attachments on TicketCreate or TicketUpdate operations of the OTRS Generic Interface modules allows any…