Medium severity · published Jul 26, 2021
CVE-2021-21443
Agents are able to list customer user emails without required permissions in the bulk action screen
4.3
CVSS
0.8%
EPSS
No
On KEV
Description
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.8% · higher than 57% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
6.0.0 through 6.0.32; 7.0.0 through 7.0.27 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2021-21443
CVE.org
https://www.cve.org/CVERecord?id=CVE-2021-21443
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-13/
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