Medium severity · published Feb 8, 2021
CVE-2021-21435
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface
6.5
CVSS
1.3%
EPSS
No
On KEV
Description
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.3% · higher than 70% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
6.0.0 through 6.0.30; 7.0.0 through 7.0.23; 8.0.0 through 8.0.10 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2021-21435
CVE.org
https://www.cve.org/CVERecord?id=CVE-2021-21435
Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-02/
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