Medium severity · published Jan 10, 2020
CVE-2020-1767
Agent A is able to save a draft (i.e
4.3
CVSS
1.2%
EPSS
No
On KEV
Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
None
Integrity
Low
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.2% · higher than 68% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
6.0.0 through 6.0.24; 7.0.0 through 7.0.13 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-1767
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-1767
Mailing List
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Release Notes
https://otrs.com/release-notes/otrs-security-advisory-2020-03/
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