Medium severity · published Jun 16, 2020
CVE-2020-14213
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge)
5.4
CVSS
0.6%
EPSS
No
On KEV
Description
In Zammad before 3.3.1, a Customer has ticket access that should only be available to an Agent (e.g., read internal data, split, or merge).
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
Low
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.6% · higher than 47% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
ZA
Zammad · Zammad
before 3.3.1 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2020-14213
CVE.org
https://www.cve.org/CVERecord?id=CVE-2020-14213
Patch
https://github.com/zammad/zammad/commit/6e56aee25439b7a3211a6704a9d60453ad623ae4
Vendor Advisory
https://zammad.com/news/security-advisory-zaa-2020-13
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