Login Request a demo
Medium severity · published May 22, 2019
CVE-2019-9892
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6
6.5
CVSS
1.1%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.1% · higher than 65% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.34; 6.0.0 through 6.0.17; 7.0.0 through 7.0.6 · source: NVD
Affected product
DL
Debian Linux
Debian
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-9892
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-9892
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Vendor Advisory
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
Mailing List
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html
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