Medium severity · published Jun 3, 2019
CVE-2019-9753
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5
4.3
CVSS
0.9%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
CVSS vector
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.9% · higher than 59% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
7.0.0 before 7.0.5 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-9753
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-9753
Patch
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework
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