Medium severity · published Jan 6, 2020
CVE-2019-18179
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23
4.3
CVSS
1.6%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.6% · higher than 76% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
BS
Backports Sle · Opensuse
15.0; 15.0; 15.0 · source: NVD
DL
Debian Linux · Debian
8.0 · source: NVD
LE
Leap · Opensuse
15.1; 15.2 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.38; 6.0.0 through 6.0.23; 7.0.0 through 7.0.12 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-18179
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-18179
Mailing List
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Mailing List
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Mailing List
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Patch
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
Mailing List
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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