Medium severity · published Aug 21, 2019
CVE-2019-13458
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19
6.5
CVSS
1.5%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.5% · higher than 75% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.36; 6.0.0 through 6.0.19; 7.0.0 through 7.0.8 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-13458
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-13458
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Patch
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
Mailing List
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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