Medium severity · published Aug 21, 2019
CVE-2019-12746
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19
6.5
CVSS
1.8%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.8% · higher than 78% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.36; 6.0.0 through 6.0.19 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-12746
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-12746
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Patch
https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
Mailing List
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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