Medium severity · published Jun 17, 2019
CVE-2019-12497
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36
5.3
CVSS
1.8%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Confidentiality
Low
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.8% · higher than 78% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.36; 6.0.0 through 6.0.19; 7.0.0 through 7.0.8 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-12497
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-12497
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Vendor Advisory
https://community.otrs.com/category/security-advisories-en/
Mailing List
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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