Medium severity · published Jun 17, 2019
CVE-2019-12248
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36
4.3
CVSS
1.6%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Confidentiality
None
Integrity
Low
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.6% · higher than 75% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
8.0 · source: NVD
OT
Otrs · Otrs
5.0.0 through 5.0.36; 6.0.0 through 6.0.19; 7.0.0 through 7.0.7 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2019-12248
CVE.org
https://www.cve.org/CVERecord?id=CVE-2019-12248
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
Mailing List
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
lists.debian.org
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
Release Notes
https://www.otrs.com/category/release-and-security-notes-en/
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