Medium severity · published Apr 16, 2023
CVE-2018-17883
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12
6.1
CVSS
0.5%
EPSS
No
On KEV
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Confidentiality
Low
Integrity
Low
Availability
None
Scope
Changed
Exploitation
Is it being used?
Exploit prediction (EPSS)0.5% · higher than 41% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
6.0.0 before 6.0.12 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2018-17883
CVE.org
https://www.cve.org/CVERecord?id=CVE-2018-17883
Release Notes
https://community.otrs.com/category/release-and-security-notes-en/
Patch
https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
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