CVE-2017-9324: In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a…

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

CVSS vector

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Attack vector

Network

Complexity

Low

Privileges

Low

User interaction

None

Confidentiality

High

Integrity

High

Availability

High

Scope

Unchanged

Exploitation

Is it being used?

Exploit prediction (EPSS)2.4% · higher than 84% of CVEs

Exploited in the wildNo evidence yet

CISA KEVNot listed

Ransomware campaign useNot known

Affected products

Which versions

DL

Debian Linux · Debian

8.0; 9.0 · source: NVD

OT

Otrs · Otrs

3.3.0 through 3.3.16; 4.0.0 through 4.0.23; 5.0.0 through 5.0.19 · source: NVD