Medium severity · published Dec 8, 2017
CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search…
6.5
CVSS
1.5%
EPSS
No
On KEV
Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
CVSS vector
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.5% · higher than 74% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
DL
Debian Linux · Debian
7.0; 8.0; 9.0 · source: NVD
OT
Otrs · Otrs
3.3.0 through 3.3.20; after 4.0.0 through 4.0.26; 5.0.0 through 5.0.24; 6.0.0 through 6.0.1 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2017-16854
CVE.org
https://www.cve.org/CVERecord?id=CVE-2017-16854
Mailing List
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
Third Party Advisory
https://www.debian.org/security/2017/dsa-4066
Broken Link
https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
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