Medium severity · published Feb 21, 2020
CVE-2013-3551
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x…
6.5
CVSS
1.6%
EPSS
No
On KEV
Description
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
None
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)1.6% · higher than 75% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
OT
Otrs · Otrs
3.0.0 before 3.0.20; 3.1.0 before 3.1.16; 3.2.0 before 3.2.7 · source: NVD
OI
Otrs Itsm · Otrs
3.0.0 before 3.0.8; 3.1.0 before 3.1.9; 3.2.0 before 3.2.5 · source: NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2013-3551
CVE.org
https://www.cve.org/CVERecord?id=CVE-2013-3551
Third Party Advisory
http://advisories.mageia.org/MGASA-2013-0196.html
Issue Tracking
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551
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