Regulatory Watch  /  Spain  /  Fine
Moderate impactFineDecided

Spanish DPA fines Securitas Direct €100,000 for charging phone line for data subject rights

The Spanish Data Protection Agency (AEPD) issued a final decision on 1 February 2023 finding Securitas Direct in breach of GDPR Article 12(2) by directing data subjects to a chargeable 902 telephone number to exercise their rights. The agency imposed a fine of 100 000 EUR and ordered the company to replace the notices within 12 months. The decision confirms that data subject rights must be exercisable free of charge.

Why it matters: The enforcement underscores that charging fees for exercising GDPR data subject rights is prohibited.

Summary generated from the sources below. Check the primary source before relying on it; this is not legal advice.

Sources
The Spanish DPA fined Securitas Direct 100 000 EUR for making the exercise of data subject rights more difficult by directing individuals to a chargeable telephone number
European Data Protection Board news · primary source · Sep 22, 2026
The Spanish DPA fined Securitas Direct EUR 100 000 for making the exercise of data subject rights more difficult by directing individuals to a chargeable telephone number
European Data Protection Board news · Sep 22, 2026
The Spanish DPA fines Securitas Direct EUR 100 000 for making the exercise of data subject rights more difficult by directing individuals to a chargeable telephone number
European Data Protection Board news · Sep 22, 2026
Details
JurisdictionSpain
RegulatorSpanish Data Protection Agency (AEPD)
LawGeneral Data Protection Regulation
StatusDecided
PublishedSeptember 22, 2026
EffectiveFebruary 1, 2023
DeadlineFebruary 1, 2024
DecisionFebruary 1, 2023
Penaltyimposed a fine of 100 000 EUR on Securitas Direct
OrganisationsSecuritas Direct
Topicsaccess, transparency, privacy
Datapersonal