High severity · published Sep 1, 2026
CVE-2026-19806
Support Genix <= 1.4.52 - Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token
8.8
CVSS
0.7%
EPSS
No
On KEV
Description
The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
High
Availability
High
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.7% · higher than 54% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
SG
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System · devitemsllc
through 1.4.52 · source: vendor
Affected product
SG
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
devitemsllc
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2026-19806
CVE.org
https://www.cve.org/CVERecord?id=CVE-2026-19806
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.50/core/secondary_helper.php#L754
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.50/libs/Apbd_Wps_EncryptionLib.php#L27
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.50/models/database/Mapbd_wps_ticket.php#L457
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.50/modules/Apbd_wps_settings.php#L152
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.50/modules/Apbd_wps_settings.php#L748
plugins.trac.wordpress.org
https://plugins.trac.wordpress.org/browser/support-genix-lite/tags/1.4.51/core/secondary_helper.php#L754
