High severity · published May 29, 2025
CVE-2025-48474
FreeScout Vulnerable to Insufficient Authorization
8.1
CVSS
0.5%
EPSS
No
On KEV
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
High
Integrity
High
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.5% · higher than 41% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
FR
freescout · freescout-help-desk
< 1.8.180 · source: vendor, NVD
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2025-48474
CVE.org
https://www.cve.org/CVERecord?id=CVE-2025-48474
Patch
https://github.com/freescout-help-desk/freescout/commit/87cdb65d6b632b5292bcac2d7a209f6e36ae51d7
Exploit
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9wc4-vchw-mr3m
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