Medium severity · published Nov 21, 2025
CVE-2025-12023
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Ticket Restore
4.3
CVSS
0.2%
EPSS
No
On KEV
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Confidentiality
None
Integrity
Low
Availability
None
Scope
Unchanged
Exploitation
Is it being used?
Exploit prediction (EPSS)0.2% · higher than 10% of CVEs
Exploited in the wildNo evidence yet
CISA KEVNot listed
Ransomware campaign useNot known
Affected products
Which versions
EW
ELEX WordPress HelpDesk & Customer Ticketing System · elextensions
through 3.3.1 · source: vendor
WS
Wsdesk · Elula
before 3.3.2 · source: NVD
Affected product
EW
ELEX WordPress HelpDesk & Customer Ticketing System
elextensions
References
NVD
https://nvd.nist.gov/vuln/detail/CVE-2025-12023
CVE.org
https://www.cve.org/CVERecord?id=CVE-2025-12023
Patch
https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php
Third Party Advisory
https://www.wordfence.com/threat-intel/vulnerabilities/id/4599b145-cb89-48d4-8581-e1ee7a7bd323?source=cve
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